Webinar Case Study: Meeting a Urgent Need in the Pharmaceutical Industry

December 31, 2009

I recently interviewed a colleague who designed and delivered a webinar to meet an urgent training need. She works for a Boston pharmaceutical start up of 20 employees and used GoTo Meeting to deliver training to nurses in a call center in Dallas. The purpose of the webinar was to train the call center nurses […]

Read the full article →

Virtual Classroom Polling: More Than Just Q and A

June 19, 2009

On the surface, polling is way for a web conferencing facilitator to ask questions of the audience and gather responses. Often you may choose to open a web conference with opening or introductory polls. Responses to polls about tenure at an organization or native language provide the facilitator with essential information about the background of […]

Read the full article →

Virtual Learning: Group vs. Individual Participation

April 17, 2009

One of my favorite courses I helped redesign for delivery in a web-conference is a workflow productivity course. During this highly interactive five-hour session, participants learn a new way of organizing to-do lists, emails and paper files. Although all participants are supposed to participate from their desk, in the most recent delivery a small group […]

Read the full article →

An Integrated Virtual Classroom Experience

November 7, 2008

I was reading a recent article by Jakob Neilsen, a web usability guru, on Aspects of Design Quality, and realized that his comments on the importance of total user experience apply directly to web conferencing. In the article Neilsen states, “We can liken a website's user experience to the metaphorical chain that's no stronger than […]

Read the full article →