• Artificial Intelligence,  Online Facilitation

    Can Artificial Intelligence Help You Improve Delivery and Presentation Skills?

    I spent time with two tools embedded into Microsoft products that use AI to see if I could improve my delivery and presentation skills. I was pleasantly surprised at how easy it was to use the tools and wanted to share my reflections.

    Microsoft Teams: Speaker Coach

    How it works: When you turn on Speaker Coach, it provides real time feedback and a summary analysis of your speech. When you are in a Teams Meeting, you can turn on Speaker Coach by going to “More Actions > Language & Speech.” During your meeting you may see messages pop up based on your pace. When the meeting concludes, you’ll see a Speaker Coach report in your Teams Feed.

    What I like:  Speaker Coach helped me to realize my bad habit of saying ‘you know.’. For the first few weeks I used the tool, I couldn’t even hear myself saying it, but now I can hear it. Apologies to my team who has had to endure this annoying habit, but thanks to Speaker Coach, I am actively working on it! I left Speaker Coach on which means I’m continuously getting reports, and what I like is that I get feedback in the flow of work. I don’t always have time to check reports, but when I have time, it allows for a quick reflection in the moment.

    What could be improved: The feedback report is very limited and focuses on filler words. It’s a start, and my guess is that the tool will become more sophisticated.

    Learn more about Speaker Coach here.

    Microsoft PowerPoint: Rehearse with a Coach

    How it works: You open your presentation and act as if you are presenting to an audience. As you speak, the tool captures your audio and analyzes it. You’ll see some on screen guidance as you speak (you can turn it off if distracting), and when you finish, you get a report with feedback on your pace, fluency, and overall speaking quality. To turn it on go to the Slide Show tab > Rehearse with a Coach and click Start Presenting.

    What I like: Sometimes I rehearse a presentation to verify the timing of my content. Using this feature in PowerPoint allows you to not only get the timing right, but also work on your pace, language, and pitch. The tool has helped me to focus on getting the right tonal variety when I speak.

    What could be improved: After you close a report, it disappears so you can’t see if you are improving from one practice session the next unless you take a screen shot. This is likely due to privacy concerns, so I get it.

    Learn more about Rehearse with a Coach here.

    While neither of these tools can replace working with a real coach, they are both great tools to help refine your delivery style and improve vocal quality. Plus they are simple to use and provide instant gratification.

    Have you tried either tool? What did you learn? I’m curious to know/if how the tools work for non-native English speakers.

  • Virtual Training Design

    Optimizing the Use of Experts in the Virtual Classroom

    The flexibility of a virtual classroom means that a speaker with specialized expertise is a click away – a far cry from the logistical challenges associated with in-person training. So, when you are designing a virtual session, think creatively about how you may want to incorporate external experts intentionally and aligned to the needs of a learning group.

    Whether the speaker with specialized expertise joins for a brief Q&A session, or stays for an entire class, s/he can bring an innovative viewpoint into a virtual classroom. Some of the benefits of including expert speakers include:

    • New perspective: A new voice and point of view can inspire learners to rethink an issue through a new and innovative lens. Experts bring their own insights into operations and can provide important tips and ideas on how to manage challenges.
    • Nuance: They can provide insight on the more nuanced and highly contextual aspects of a topic and address questions such as: What would happen if…; what would you do when …;
    • Variety: External speakers add richness and variety to a training team, especially when considering the preponderance of information, the speed of change, differences between industries/sectors, and so on.

    Selecting an Expert

    • Experience: Look for experts that have direct experience in the topics on the learning agenda.
    • Alignment: Be sure the expert has relevant work experience and not just an expert in a particular topic. “Street credentials” are important.

     Preparing the Expert

    • Share the participant list, agenda and summary of questions from participants with the expert (see below).
    • Explain the learners’ needs and expectations for the session.
    • Explain the roles of the facilitation team (who will moderate the live discussion, who will moderate chat, timekeeper, etc.)
    • Brief the expert on how best to tell their story to ensure they render complex subject matter in a way that matches the technical capacity of participants.
    • Invite the expert to join early to see the learning session “in action,” ideally when participants are reporting back on the results of breakout room activities or other group activity. This serves multiple purposes:
      • It allows the expert to get an insight on the learning level of a group and to adjust their commentary accordingly.
      • It provides incentives for the learning group to put their best foot forward knowing that an expert will be observing their work.
      • It allows the expert to focus more directly on the concerns and needs of the learning group by listening to their responses to their respective learning tasks.

    Preparing Participants

    • Include the experts’ bio and photos and session description on the agenda, indicating the value the expert brings to the discussion.
    • Solicit questions in advance to maximize time with the expert. Group and summarize the questions and send to the expert(s) prior to the session.

     Afterwards, remember to follow up to thank the expert(s) for joining the session and sharing their expertise. Note any comments from participants about their session that may have come later in the course or in the course evaluation.

    Follow these steps to delight your next virtual delivery with an expert speaker!

  • Online Facilitation

    Book Recommendation: Next Level Virtual Training by Diana Howles

    I’m always excited when a new book on virtual training is published because there is so much to explore on this topic and new ideas to discover. Diana Howles’s new book, Next Level Virtual Training – Advance Your Facilitation (ATD Press 2022) is well researched and includes dozens of learning principles and theories, all presented with virtual training lens. She offers refreshing look at the topic of virtual facilitation by structuring the book’s content around eight virtual trainer capabilities:

    1. Experience design
    2. Environment shaping
    3. Online facilitation
    4. Facilitator Presence
    5. Technical fluency
    6. Dynamic engagement
    7. Agile troubleshooting
    8. Evaluating impact

    I especially liked the advanced facilitation techniques she covers in Chapter 4: “Applying the Secrets of Effective Online Facilitation.” She includes great ideas on how the make virtual spaces inclusive, the importance of instructional clarity and the pausing principle.

    The book concludes with an excellent chapter on “Combining Online and On-Site Learners in Live Mixed Learning.” The term live mixed learning was new to me and it’s a much more precise way to describe hybrid classrooms. Howe offers practical ideas on how to overcome technical challenges and learner experience inequities for in-person vs. virtual participants. Designing and facilitating live mixed learning are definitely advanced skills for learning professionals and she has good ideas on how to maximize benefits and mitigate risks for this format which continues to expand as hybrid workplaces become mainstream.

    So if you are serious about growing your virtual training skills to the next level, add Next Level Virtual Training to your reading list.

     

  • Online Facilitation

    Making Networking Intentional in the Virtual Classroom

    networkAsk a person who attended an in-person training and most likely s/he will comment that one benefit of attending learning events is the opportunity to learn from and network with peers and trainers. Networking happens more naturally in a face-to-face setting as participants mingle during coffee breaks or after a course concludes.

    In the virtual classroom, the social dynamics are much different, and networking must be much more intentionally designed. There are typically four key occasions during a virtual course when course organizers can prompt participants to network:

    1. Before the Learning Event

    • Pre-course emails: This is the first opportunity to make the case to participants that despite the virtual approach, networking with your peers can be rich and impactful. Encourage participants to be more intentional and proactive networkers during the course than they might be in a face-to-face setting.
    • Participant Lists: In the virtual classroom, the participant list takes on a more visible role than is typical in face-to-face learning. Get creative and use tools like Microsoft Forms or discussion forums and involve participants in creating their own personalize greetings. For example, ask participants to respond to post a photo and respond to this statement: “Here are some areas that I have worked in and have something to contribute”

     2. During Small Group Activities

    • Virtual classroom tools allow participants to meet in small breakout groups concurrently during live sessions. The first breakout group session can include a networking or introductory ice breaker activity. If you change the groups later in the course, include instructions and sufficient time for participants to introduce themselves to each other.

    3. During Scheduled Breaks

    • Many courses include a short break during the formal live session. As participants return from break, encourage informal discussion among trainers and participants.

    4. After the Learning Event

    • Post-course “Office Hours” Add time at the end of a session/course for informal discussion during “office hours.” This discussion typically brings out issues that some participants feel they need more time to work on and provides a way for participants to meet others who face similar challenges.
    • Post-course Emails: After the course concludes, remind participants of their new network and encourage them to reach out and support each other.

    Fostering networking in a virtual event requires planning and a little creativity, and a little extra effort can go a long way to ensure participants make strong connections in a class.

  • Online Facilitation

    An Integrated Experience

    I was reading a recent article by Jakob Neilsen, a web usability guru, on Aspects of Design Quality, and realized that his comments on the importance of total user experience apply directly to web conferencing. In the article Neilsen states, “We can liken a website’s user experience to the metaphorical chain that’s no stronger than its weakest link. If any one usability attribute fails, the overall user experience is compromised and many users will fail.”

    The user experience in a web conference should be though of in an integrated manner as well. From the registration process, to the delivery of the content to the post-event evaluation, the user should expect a smooth progression. Looking at a web conference from a more holistic point of view, rather than just focusing on the material to be shared, will ensure a high quality web conference.

  • Online Facilitation

    Using Your “Peripherals” When You Facilitate a Web Conference

    In one scene in the movie The 40-Year Old Virgin, Jay (Romany Malco) gives advice to Andy (Steve Carell) about spotting women in a bar.He starts by explaining that you have to “use your peripherals” by looking straight ahead, yet observing what is going on all around.He describes this subtle, yet important technique that allows you to spot interesting women in the bar on either side of you, in addition to women right in front of you.

    What in the world does this advice have to do with a web conference?As Jay explains in the movie, if you are only focused on what’s directly in front of you, you may miss something important on either side of you.Similarly, if you are presenting material in a web conference, there’s a tendency to focus intently on your slides or whatever is showing on the main part of the screen.Meanwhile on other parts of the screen, participants may be asking questions in the chat area, changing their status to indicate they have a question or responding to a poll.Therefore, it’s important to continuously scan the screen and take in the entire landscape of the meeting room throughout a web conference.

    At first, it will take practice to move your eyes away from the material you are presenting.You may need to write reminders in your notes.Initially, you will need to pause, scan your screen, address chat comments or other relevant participant interactions, then pick up where you left off.Eventually, this technique of scanning the room will become much more natural and you’ll be able to simultaneously present your material and notice chat texts and other interactions by participants.A skilled web conferencing facilitator can weave in chat comments, poll results and other participant interactions seamlessly into a presentation at the appropriate moments.This skill is the result of continuously monitoring the entire screen.Just as Andy learns in the bar scene in the movie, when you start using your peripherals, you increase your chances of more interactions and it will make you look like a pro!

  • Online Facilitation

    The Sound of Silence

    The end of the year is always a great week to pause. It’s the one time of year when the frenzy of life and work slow down just a bit, after the holidays have passed.  Silence, indeed, can be golden.

    Conversely, the sound of silence during a web conference may be uncomfortable, but that silence is important, and worth getting used to.  When you post a poll, type a question in the chat box or ask a question verbally, the facilitator should pause and give the audience time to respond. Some silence is okay and web conference facilitation doesn’t mean the facilitator has a license to conduct an un-ending monologue – that’s pure “sage on the stage”.  Rather, when you ask a question your audience needs a few seconds to process the question and think of a response or review the poll response options to determine how they will respond. If respondents will be typing their response they will need even more time to respond. Resist the urge to jump in and break the silence – let your participants fill the pause instead.  The majority of the time you will be pleasantly surprised when your participants chime in with their ideas and thoughts.

    During this holiday week I am also resisting the urge to break the silence – albeit weakly.  Hope you get some time to do the same.  Happy Holidays!

  • Online Facilitation

    Finding Your Inner NPR Voice

    As a die-hard fan of National Public Radio, I’ve recently begun paying close attention to the quality of the voices of the hosts. I admire their clear and precise language that is free from annoying uhms and errs, and includes a variety of tones.

    We can learn from the pros at NPR how maximize the use of voice to improve the delivery of a web conference. Since the audience may not see the speaker, the speaker’s voice carries additional importance. One tip that someone recently shared with me is to use the recording function of your web conferencing tool to record and listen to your voice as you rehearse. Great idea! The Public Speaking Help blog also offers 10 Tips to Improve your Speaking Voice

  • Online Facilitation

    Steps to Improve Audience Engagement in a Web Conference

    Why is it sometimes so difficult to get participants engaged in a web conference?  Well, one obvious reason is that it’s a different environment for participants.  Just as facilitators need to get used to facilitating in a live virtual environment, so do participants.  We’ve all grown up learning in a traditional classroom environment where the social norms and etiquette are understood.  We know the cues to raise our hand to get the facilitator’s attention, when to jump in with a question, and other typically ways of interacting.

    Even though delivering training through a web conference is not new, it’s not mainstream either, so facilitators need to be explicit about how they want participants to interact.  Facilitators need to tell participants to use the chat area, how to raise their hand virtually, how to respond to polls and other other new ways to interact in the virtual classroom.  And here’s another tip: you need to start the interaction early in a web conference – within the first few minutes.  If you engage the audience with interesting questions posed in the chat area, a poll and a fun exercise, you are off to a great start.  Alternatively, if you wait to engage the audience until you are done lecturing, then expect to turn on the engagement switch and have participants jump in and start asking questions verbally or begin typing interesting comments or questions in the chat area, you may be disappointed.

    • Set the tone early in your session for a high level of audience engagement, explain to participants how to use the features of the web conference to interact, and you will likely get great results.  A few simple ways to do this:

    • Greet each person in the chat area as they enter the virtual meeting room.  If participants don’t respond in the chat area, verbalize what you are doing and let them know that they can also type in the chat area now and throughout the session.

    • Post a poll asking how much experience the audience has with the topic.  Comment on how many poll responses have come in and how many you are waiting for.  When everyone has responded, thank them for responding and comment on the results.

    • If audio will be used, ask participants to introduce themselves and what they hope to gain from the session (size permitting).  If your session will be one-way audio, ask the question and request that participants type a response in the chat area.

    • Ask participants to complete a pre-course survey.  Select a few interesting findings from the survey, share on a slide and ask people to react.  Tell them if you would like them to type in the chat area, vocalize their reactions, or both.

    • Show a map of your country or the world and ask participants to use the whiteboard tools to show where they are from, or where they happen to be located on the day of your session

    • These are just a few ways to encourage interaction as your session begins.  The key, of course, is to sustain the interaction by using all of the features available to you in your web conferencing tool.  Care to share an idea on how best engage the audience either at the beginning of or throughout a web conference?

  • Online Facilitation

    From Face-to-Face to Global Virtual Delivery

    I’m in Bogota, Colombia this week, observing a day long face-to-face delivery of a business writing course for English speakers to convert to a global virtual delivery.  The virtual delivery of this course will be piloted with several countries in the Middle East.

    This means that the content needs to be truly global and examples and images must be meaningful across different countries.  One thing we learned in the live delivery was that a reference to a “lightning bug” wasn’t meaningful to the English speaking Latin American audience.  Also participants had never heard the word “toil” as part of an example of using short words in the famous Winston Churchill speech “I have nothing to offer you but blood, tears, toil, and sweat.”

    Other changes will be with the exercises.  Throughout the face-to-face course, participants discuss key learning points with their neighbors such as word choice and sentence structure.  In the virtual classroom we plan to show writing samples and give participants the opportunity to make edits live on the screen.  We’ll also screen share examples of documents with track changes to illustrate examples – this is sometimes tricky in a face-to-face setting because it’s difficult to see, but in the virtual classroom participants will have a much better view of the edited document.

    The conversion process I’m following is to:

    • Inventory all materials used for the face-to-face delivery
    • Observe a live delivery
    • Update the trainer guide to include sections for the producer actions and on-screen visuals
    • Adjust slides and exercises for the virtual classroom
    • Update the participant workbook to reflect changes made to exercises and other changes

    Only three weeks until the pilot and still a lot of work to do!