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The end of the year is always a great week to pause. It’s the one time of year when the frenzy of life and work slow down just a bit, after the holidays have passed.  Silence, indeed, can be golden.…

As a die-hard fan of National Public Radio, I’ve recently begun paying close attention to the quality of the voices of the hosts. I admire their clear and precise language that is free from annoying uhms and errs, and includes…

Why is it sometimes so difficult to get participants engaged in a web conference?  Well, one obvious reason is that it’s a different environment for participants.  Just as facilitators need to get used to facilitating in a live virtual environment,…