• Online Facilitation

    What You Need to Know About Adobe Connect Pro Mobile

    Adobe offers one of the most sophisticated web conferencing tools in the industry, Adobe Connect Pro, so it’s not surprising that they were one of the first vendors to release an app to allow iPhone and iTouch users to participate in a web conference:  Adobe Connect Pro Mobile.  You probably know that Adobe Connect Pro runs on Flash, and Flash doesn’t display on an iPhone or iTouch.  If you’d like to know how Adobe worked around this barrier, read this article.

    I held a web conference using Adobe Connect with participants who logged into my session via iPhone users last week.  Below is a summary of how Connect works on an iPhone.

    • What’s Visible: iPhone users can see the share pod, chat pod, attendee list and camera pod (requires 4G).  The share pod and camera pod appear on different screens, while the chat pod and attendee list appear together.
    • Share pod: iPhone users can watch your slides, but they cannot see annotation tools such as the pointer or any tools in the white board overlay.  Because of this limitation with the white board overlay, it means that mobile participants will not see white board interaction. iPhone users cannot see any flash content in a share pod, such as Captivate or Presenter.  When you switch to application sharing mode, mobile participants can see the screens that you share.  Keep in mind that their screen is much smaller, but you can let them know that the pinch-zoom feature will work.
    • Chat pod: iPhone users can see one chat pod, along with the attendee list.  This feature works best if you hold the phone horizontally to make the attendee list and chat pod to appear side by side.  Connect allows the host to display multiple chat pods, however, users can only see one chat pod.
    • Limitations: iPhone users cannot see poll pods, file share pods, web links pods nor use instant feedback features (raise hand, agree, disagree, etc.).

    Mobile web conferencing is still in its infancy, and I expect the tools and the market for these products to grow.  It would certainly help for Apple to allow Flash content on Apple devices.  Just think how fun mobile web conferencing will be when participants are on tablets, like an iPad!

    For more info from the Connect User Community, check out this video and quick guide and this article from PC World.

    Since iPhones don’t display Flash, now the heated fight that is boiling over between Adobe who develops Flash and Apple, whose products don’t run flash is another story and all I can say is that I hope the two can learn to play in the sandbox together.

  • Online Facilitation

    Mobile Web Conferencing: Do’s and Don’ts

    Mobile learning is hot right now.  So hot that the E-Learning Guild devoted an entire conference to mobile learning, mLearnCon, this year which attracted hundreds.  This year, several web conferencing vendors like Adobe Connect, Cisco WebEx and Zoom have released mobile versions of their tools which allow users to participate a web conference from a mobile device.  The first devices to be supported, not surprisingly, are iPhones, and Driod phones and Blackberries are coming online quickly.

    If your web conferencing vendor supports mobile devices, and you are considering including mobile participants, here are a few items to keep in mind:

    • Don’t attempt to facilitate a session from a mobile device – for obvious reasons.  However, if you plan to include mobile participants, log into your session from a mobile device as a participant, so you can watch the mobile “view” as you facilitate.
    • If you will use a conference call for audio, make sure mobile participants know how to mute their mobile device or that you have the ability to mute participant phone lines. Imagine the sound of an ambulance or wind blowing and disrupting the audio for everyone on the call.
    • Remind mobile participants to charge their device before joining the session.
    • Don’t offer to include mobile participants if you have not tested your material on a mobile device. Test everything on a mobile device, from signing in to the end of the session so that you can see what adjustments you need to make to instructions, content, and exercises.  The full set of features available for desktop participants may not be available for mobile participants.  Case in point: in a recent webinar using Adobe Connect Pro I posted a poll asking if participants were on a desktop/laptop or mobile device.  I later realized that mobile participants cannot see polls.  No wonder 100% of the responses showed that everyone was at a desktop or laptop!
  • News

    The iPad’s “Disruption” Potential for Virtual Learning

    All eyes were on Apple this week with the release of the iPad, the new tablet PC. Apple CEO Steve Jobs announced the iPad will be ideal for watching video, reading newspapers, browsing photos. “It’s so much more intimate than a laptop.”

    Chadwick Matlin of Slate.com wrote an interesting article that focuses on the “disruption potential” of the iPad and how this new device will affect various industries. Since virtual learning such as self-paced e-learning and learning delivered via web conference often takes place on a laptop, I’m wondering what iPad will mean for the world of virtual learning? Right now it’s difficult to tell what the iPad will do to e-learning industry, and any seismic changes to the industry are a long way off for many reasons. First, the iPad does not currently support Flash. Many self-paced e-learning programs are built with Flash and Adobe Connect Pro, a leading web conferencing tool, runs on Flash. It also lacks a webcam and only runs on AT&T’s network, so its web reach is limited right now.

    The device is currently marketed as a consumer product, which means that workplace learning programs will not be affected by the iPad for the time being. Right now, a crowd of early adopters is busy trying out this new device and it has a long way to go before becoming mainstream. However, the iPad and similar tablet PCs are definitely devices to keep an eye on. With e-learning courses (mobile learning) and training delivered via web conference (such as WebEx) quickly moving onto iPhones and smartphones – just imagine what that experience would be like on a tablet PC like the iPad.