• Online Facilitation

    Tips from ASTD TechKnowledge Participants

    I am at the ASTD TechKnowledge Conference in Las Vegas Nevada and what an amazing week it has been. Today I made two presentations on “Facilitating Virtual Events,” one to a virtual audience and one in a traditional meeting room. In the spirit of knowledge sharing, I collected best practices and tips from both audiences and have posted them here. Any other good tips out there?

    · Applaud volunteers profusely
    · Rehearse in front of my dog
    · Don’t read your slides verbatim
    · Don’t put ALL content on slides. Slides should reinforce what you are saying
    · Use your National Public Radio (NPR) voice
    · Don’t limit interactivity to verbal questions. Ask for hand raises. Include electronic click questions, free text response questions, etc.
    · Create competitions to add some fun
    · If you plan to record, make sure people agree to be taped. Remember that every form of recording is discoverable in a court of law.
    · Participants should close all other non-applicable applications to enhance performance and reduce if not eliminate band-width issues.
    · Help presenters with developing their own interactive solutions by providing coaching feedback on their rehearsals/teach-backs
    · Give a “door prize” ( a gift certificate or book) for participants who complete pre-work (verified by us)

  • PREP model

    PREP Model for Web Conferencing: REHEARSAL

    If you’ve seen a Cirque du Soleil performance you can appreciate the amount of time the performers spent to get all of moving parts on the stage to synchronize flawlessly. Think about what you will need to do in order to ensure a smooth delivery so that even the very first time you deliver a session you make a good first impression.

    I shoot for three practice deliveries: one with the facilitation team to work on timing and flow, then two rehearsals with mock audiences. After each rehearsal note adjustments needed and incorporate them into your session.

  • Online Facilitation

    Importance of a Second Computer

    In two webinars over the last two weeks I heard the main speaker asking the technical person/producer of the event which slide was showing on the screen because the main speaker couldn’t tell what he was seeing versus what his audience was seeing. This situtation is easily remedied by having the lead speaker log into a second computer as a participant. By having two computers side by side, the speaker can always see the presenter view and the participant view simultaneously.

    If you are striving for flawless delivery of a webinar, try following this best practice. I’ve used this technique for years, and time and time again it has been a life-saver.

  • Online Facilitation

    How to Sabatoge

    I recently came across a humorous posting on the Boing Boing blog by Cory Doctorow on a 1944 CIA Simple Sabotage Field Manual with tips on how to sabotage the workplace. This resurfaced manual sounds eerily familiar to meetings I am in at work with tips such as

    “- Bring up irrelevant issues as frequently as possible.”
    “- Haggle over precise wordings of com­munications, minutes, resolutions.”

    I started working on my own list of tips to add some humor to the web conferencing planning process:

    How to Sabotage a Web Conference
    1. Send unclear meeting instructions to enrollees
    2. Do not begin or end the session on time
    3. Do not practice or rehearse your session prior to the actual live delivery
    4. Speak for long periods of time and do not move your slides frequently
    5. Do not engage participants via polling, chatting or other interactive features.

    The list could go on and on, but I’ll stop there. You get the idea!